Privacy Policy
Rocket Lock - Platinum Defense November 12, 2023
This Privacy Policy outlines how we, the developer ("we," "us," or "Company"), collect, handle, and safeguard the personal information of our users ("you").
This policy is specifically applicable to our Rocket Lock - Platinum Defense services and does not cover our website or other products.
We recommend you revisit this policy periodically as it may be updated. If you have consented, we will notify you of any changes via email, in-app messages, or push notifications.
DATA WE DO NOT COLLECT
At Rocket Lock - Platinum Defense, we believe in being transparent about the user data that we do not gather.
WE DO NOT COLLECT
Any information regarding your use of our VPN, including the apps, platforms, or websites you access while using our service, is not collected. We do not store either your original IP address or the IP address of the servers you connect to, and we do not keep logs of DNS queries.
DATA WE COLLECT
We place a high value on user privacy, building trust through transparency and integrity. To offer a clearer understanding, we categorize the data we collect, explaining its purpose and method of collection.
ACCOUNT DATA
- Registration Date (e.g., 2018/09/01; automatically recorded when you create an account)
- Subscription Status (e.g., 2018/09/01 - 2018/10/01; automatically recorded when you subscribe)
These details are collected solely to provide user support.
COLLECTIVE DATA
Device Operating System (e.g., iOS 11.3.1-10,000,000; logged every time the Rocket Lock - Platinum Defense app is launched)
- App Version (e.g., Version 6.1_132_432908b; recorded at each app start)
- Daily User Count (e.g., 2018/09/01-19,000,000; noted every time the app is accessed)
- Geographic User Data (e.g., US-100,000,000; derived from the App Store and Google Play Store)
This information helps us better understand user behavior, improve our product planning, and elevate user satisfaction.
VPN CONNECTION DETAILS
VPN Server Location (e.g., US-California server 1) is automatically noted when using the VPN.
Connection Timestamp (e.g., Connected@15:30 2018/05/15) is logged at the time of VPN connection.
Error Reports (e.g., Error_Userdoesnotallowconfiguration) are automatically captured in case of VPN disruptions.
Network Type (e.g., 4G) is gathered by our analytics provider.
This data is crucial for troubleshooting and enhancing our VPN services. Notably, this data is automatically deleted from our systems after 96 hours.
OTHER INFORMATION
App usage data, such as crash reports and in-app behavior metrics.
Advertising data, including iOS IDFA or Android's primary advertisement identifier.
These metrics are key in evaluating our app’s performance and various features. They support the operation of our free VPN service, but rest assured, this data is not shared with external advertisers.
For more details on our analytics service providers, please see the linked documents.
AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy
Facebook: https://business.facebook.com/ privacy/explanation
Appsflyer: https://www.appsflyer.com/ product/data-privacy/
OUR COMMITMENT TO PRIVACY PROTECTION
We are dedicated to safeguarding your personal information and have implemented these measures for its protection:
Our customer support and finance departments access only the essential data needed for their specific functions.
VPN connection logs are permanently and systematically deleted from our system 96 hours after creation.
We have a dedicated team regularly reviewing and updating our practices in line with evolving regulations and laws, reaffirming our commitment to privacy excellence.
If you have privacy-related questions or concerns, please contact support@rocketlock-def.com. Our expert team will respond to your inquiries within 48 hours.
COOKIE POLICY
Our website and services utilize cookies for enhanced functionality. Specifically, we use:
Session Cookies: These store your preferences and login details while you browse our site.
Google Analytics: This tool assists us in tracking the performance of specific site pages and the effectiveness of our advertising strategies. For more on Google Analytics cookies, visit: https://policies.google.com/technologies/types
GDPR COMPLIANCE
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
The right to be informed about the data Rocket Lock - Platinum Defense collects, as explained in this Policy.
The right to request a copy of your data from us, which may take up to 30 days to process.
The right to have any incorrect or incomplete personal data corrected.
The right to request the deletion of your data, though some financial information may be retained for tax reasons.
The right to instruct us to stop processing your personal data.
The right to obtain a commonly formatted version of your personal data we hold, which might take up to 40 days to provide.
The right to object to our use of your personal data and to be informed about any profiling or automated decision-making based on your data.
CHANGES AND UPDATES TO THIS ROCKET LOCK - PLATINUM DEFENSE PRIVACY POLICY
Please regularly review this Policy for any updates, as changes may be made over time. We advise visiting this page often to keep informed. Any amendments will be posted on our Service with the updated revision date. By continuing to use our Service after changes, you agree to the revised Policy. If the changes significantly affect your rights or responsibilities, we will ensure to notify you through visible updates on our Service, via the contact information you've provided, or other appropriate means.
CONTACT US
For inquiries about this Privacy Policy, feel free to reach us at support@rocketlock-def.com.